Endear release notes endearhq.com

New

Announcing our new Gladly integration; gain insight into your customers and their service inquiries to improve your clienteling!

• View all of your support tickets in Endear: Seamlessly access support tickets directly within Endear.

• Enhance Customer Profiles: View Gladly's tickets directly from Endear customer profiles, providing a holistic view of each customer.

• Tailored Communications: Send campaign messages on recent interactions tracked in Gladly, ensuring you're reaching out when it matters most

Click Here to get started with your Gladly integration and Endear

New

Endear and Iterable are now seamlessly integrated to streamline your marketing efforts!

• Access Marketing Events: View and analyze all marketing events directly from Endear.
• Customer Profile Insights: See Iterable subscription status and recent emails for better personalization.
• Filter Audiences Easily: Segment your audience by Iterable subscription.
• Prevent Over-Communication: Exclude recently contacted individuals for balanced communication.

Click here to get started with Iterable and Endear

New

Improvement

Apply detailed subscription and suppression rules to your campaigns

Starting today, we're rolling out new features that allow you to apply subscription and suppression rules to your campaigns:

• Apply subscription and suppression rules to your campaigns, ensuring your brand stays compliant while delivering the best experience to your customers.

• Benefit from automatic consent tracking across all your integration sources. Whether you're using Shopify, Klaviyo, Attentive, or any other platform, we've got you covered.

• Leverage suppression based on recent marketing activity. We pull in marketing activity from these sources to enable you to exclude customers who have recently received marketing from your campaigns. This way, you can avoid overwhelming your customers with too many messages and focus on delivering value where it's needed most.

We're thrilled about these updates and we believe they'll make a big difference in how you manage your campaigns. As always, we're here to support you every step of the way.

Create a campaign

Beta

Capture attention, drive conversions, and revolutionize your eCommerce experience

Don't miss your chance to experience SalesChat, the game-changing new sales channel designed to supercharge your e-commerce strategy.

Not just another live chat. This is SalesChat.

What sets SalesChat apart is its laser-focus on maximizing sales, not just resolving tickets. This unique platform allows you to engage customers precisely when they're ready to make a purchase.

You have the power to do things like:

• Activate SalesChat only when a customer's cart value exceeds $100, focusing your efforts on high-value transactions.
• Display SalesChat exclusively on product pages, targeting users who are already browsing and most likely to buy.
• Initiate SalesChat via custom links and buttons, offering a tailored shopping experience.
• Effortlessly redirect order-related inquiries to your support team, keeping the sales conversation streamlined and efficient.

Click here to request access

Beta

Elevate your communication and save time

Get ready to elevate your messaging like never before with Endear AI. Designed to revolutionize your communication strategy, this feature not only helps automate but also intelligently summarizes your conversations.

With Endear AI, you can breeze through summaries of your interactions and get smart suggestions for replies, making your messaging faster and more effective than ever.

But that's not all: Keep your eyes peeled because in the coming weeks, we're rolling out even more robust features to Endear AI, including real-time translation, grammar and spellcheck assistance, tone adjustments, and tailor-made AI-powered templates.

Beta

Unleash the full potential of your data—anytime, anywhere.

Introducing our latest innovation: Endear Business Insights. Built to be your go-to retail analytics solution, this feature is easily customizable, incredibly powerful, and stays up-to-date automatically.

Starting today, dive deep into a comprehensive view of your retail business landscape. With Endear Business Insights, you can now analyze data across the full spectrum of Endear's platform, including messaging, notes, tasks, and stories. Don't just track and measure; understand and optimize with Endear Business Insights.

Improvement

No more guessing, use the right email address and phone number when sending messaging a customer

Starting today, you can set a default email address and phone number for a customer to ensure you always contact the right profile. This feature is available exclusively through the new beta customer profile page.

Improvement

Get ready to experience a new level of precision and customization!

We’ve listened to your feedback and are excited to unveil granular attribution rules. Previously, your options were limited to attributing based on messages received or messages with engagement events (replies, opens, or clicks). Now, you can fine-tune the window for each event individually. Want to attribute differently for replies versus clicks? You’ve got the flexibility to do just that!

Enjoy simplified attribution

Dive into the new attribution settings today and make the most of these advanced attribution capabilities!

• Enhanced Precision: Get granular with your attribution rules for a configuration aligned with your brand’s needs.
• Clarity in Attribution: Say goodbye to splits. With one message and user attributed, there’s zero ambiguity.
• Boosted Efficiency: Spend less time wondering and more time optimizing the messages that drive sales.

Important notice

Starting September 12th, we’re streamlining the attribution process. Splits will be a thing of the past! Instead of multiple messages and users, there will be a single message and user attributed to a purchase. How do we decide? The message with the most engagement and recency to the purchase gets the spotlight

New

Beta

Introducing support for connecting external user profiles to Endear

Starting today, we're introducing support for connecting external user profiles to Endear. With supported integrations, all your POS & eCommerce users will be automatically imported, saving you time and effort.

The best part? You can easily map your Endear users to these connected profiles in just a few clicks. This unlocks some great capabilities:

1. Filter customers by cashier or assisting salespeople to improve the personalization of outreach.
2. Identify the cashier and assisting salespeople for purchases

And guess what? We're not stopping there. In the future, we plan to enable auto-assigning customers to the users who assisted them in-store.

So, why not give it a try? Connect your profiles today and enjoy the enhanced features Endear has to offer. We're here to make your life a bit easier.

New

Introducing support for disabling attribution rules

Starting today, you can choose to completely turn off specific attribution rules